Back to Base Alarm Monitoring
Southern Cross Electronic Security provides back to base alarm monitoring for business, strata and high value residential properties across Sydney, Central Coast and Wollongong. We connect your alarm system to a Grade 1 monitoring centre so break ins, duress activations and critical events are responded to in real time, not discovered the next morning.
Why Monitored Alarms Still Matter
Modern cameras and apps are great, but when the building is empty you need a 24/7 alarm monitoring centre that does more than send a push notification.
Real People, Real-Time Response
Modern cameras and mobile apps are useful, but when no one is onsite, push notifications alone are not enough. SCES alarm monitoring connects your system to trained operators in a Sydney-based control room who actively respond to alarm events as they occur.
Grade 1 ASIAL Compliant Monitoring
Our back to base alarm monitoring is Grade 1 ASIAL graded, helping satisfy insurer, compliance and risk management requirements for commercial, industrial and strata environments.
Documented Response Plans
Operators follow your documented response instructions, not assumptions. This ensures alarms are handled exactly as agreed, whether that means contacting keyholders, escalating to management or dispatching security.
Security Guard Dispatch Options
When no one is available to attend an alarm, optional security guard dispatch provides a physical response to alarm activations, helping protect property and reduce risk after hours.
Flexible Plans for Any Site Type
Monitoring plans are available for small business, commercial offices, industrial facilities and strata properties, allowing you to align monitoring levels with your risk profile and budget.
Who We Monitor
Back to base alarm monitoring for a wide range of sites and risk profiles
Small Businesses & Retail Tenancies
Reliable alarm monitoring for shops, offices and small commercial premises where after-hours protection and fast response are critical.
Warehouses, Factories & Logistics
Monitoring solutions designed for large floorplates, high-value stock and complex access points commonly found in industrial and logistics facilities.
Commercial Offices & Mixed-Use Buildings
Alarm monitoring that supports multi-tenant offices and mixed-use environments, with clear escalation paths and documented response procedures.
Strata Managed Properties
Back to base monitoring for residential and commercial strata sites, aligned with strata management requirements and insurer expectations.
High-Value Homes & Home Offices
Monitoring for higher-risk residential sites, including home offices and properties where asset value or occupancy patterns increase exposure.
Compatible With Most Alarm Panels
If your alarm panel is from a mainstream manufacturer, it can usually be connected to back to base monitoring with minimal system changes.
How Our Back to Base Alarm Monitoring Works
A clear, structured response process from alarm activation to reporting and follow up.
Alarm Activation
- An intrusion, duress or critical input is triggered on your alarm system
- Events may include motion detection, door contacts, panic buttons or environmental alarms
- The alarm system immediately prepares the event for secure transmission
Secure Transmission
- Alarm events are sent to the monitoring centre via a dedicated communicator
- Transmission uses IP and mobile data paths designed specifically for alarm traffic
- Dual-path communication improves reliability if one path is unavailable
Operator Response
- A trained monitoring operator receives the alarm event in real time
- Recent alarm history and site information are reviewed immediately
- The operator follows your pre-agreed response instructions
Verification and Contact
- Nominated keyholders or building management are contacted
- Escalation follows your defined contact order and response rules
- Where CCTV is integrated, video can be used to assist alarm verification
Escalation and Guard Dispatch
- If required, a licensed security patrol guard is dispatched to site
- Dispatch follows your instructions regarding entry, inspection and response
- On-site findings are recorded and reported
Reporting and Follow Up
- All alarm events are logged by the monitoring centre
- Reports can be provided for audits, insurers or internal review
- Follow-up actions help refine response plans and reduce false alarms
Monitoring Technology & Partners
Our back to base alarm monitoring service is delivered in partnership with Central Monitoring Services (CMS) and Permaconn, two of the most widely used providers in the Australian security industry.
Industry-Leading Monitoring Partners
Our back to base alarm monitoring service is delivered in partnership with Central Monitoring Services (CMS) and Permaconn, two of the most widely used and trusted providers in the Australian security industry.
Central Monitoring Services (CMS)
Australian owned and Sydney based monitoring centre, Grade 1 ASIAL graded to Australian Standards, with experienced operators handling security events 24 hours a day.
Permaconn Secure Network
A private, managed network built specifically for alarm signalling, designed to deliver secure and reliable event transmission.
Dual-Path Communications
Permaconn communicators support both IP and mobile data paths, providing redundancy and resilience if one connection becomes unavailable.
Designed for Alarm Traffic
Alarm events are transmitted over purpose-built, monitored paths rather than relying purely on standard public internet connections.
This ensures alarm events are transmitted securely and reliably using monitored, purpose-built infrastructure, rather than depending solely on general internet connectivity.
Communication Paths & Polling
Different properties have different risk profiles and insurance requirements.
Primary IP
Your alarm system uses your internet connection as the primary path to the monitoring centre. If IP fails, it can automatically fall back to mobile data for redundancy.
Single 4G Mobile
Alarm signals are sent over a secure mobile VPN using a single carrier, suitable for many small business and residential sites.
Dual 4G Mobile
For higher risk sites, signals can be sent using dual mobile carriers, automatically choosing the best available signal for maximum reliability.
Polling Frequency
Polling is the regular “check-in” between your alarm communicator and the monitoring centre. If polling fails, operators know communication is lost and can take immediate action.
Tailored Recommendations
We can recommend the right combination of IP, mobile paths and polling frequency based on your insurer requirements, site risk, and budget.
Our team can help determine the ideal communication path and polling interval for your site, ensuring fast, reliable alarm reporting while meeting insurer and risk requirements.
Supervised & Unsupervised Monitoring
Some clients simply need alarm activation monitoring. Others need a closer eye on arming and disarming patterns.
Unsupervised Monitoring
The monitoring centre responds to alarm activations, panel tampers, power issues and communication faults without tracking arming/disarming patterns.
Supervised Monitoring
In addition to alarm activations, the centre monitors when the system is armed and disarmed, alerting you if the site does not open or close on schedule.
Ideal for Business Operations
Valuable for retail chains, warehouses, and any business with agreed open and close times, ensuring operational compliance and security.
Choose the monitoring level that best suits your business needs and risk profile — from basic alarm activation to fully supervised operational oversight.
Security Guard Response
When keyholders are unavailable or the risk justifies it, a licensed patrol guard can be dispatched to site.
Guard Deployment
Guards are deployed according to your instructions on file, ensuring clear escalation and operational oversight.
Typical Guard Tasks
External checks, internal patrols where keys are supplied, and reporting back to the monitoring centre and keyholders.
Callout-Based Charges
Guard attendance is charged per callout, making it suitable for high-risk or high-value sites while remaining cost-effective.
Clear Escalation Path
Provides a clear escalation path rather than relying on nearby personnel to attend ad-hoc, improving response reliability.
Licensed security guard response ensures that high-risk or high-value sites have a reliable, documented, and actionable escalation path.
What We Can Monitor
Back to base monitoring goes well beyond basic burglary alarms
Intrusion Detection
Monitoring of intrusion detectors on doors, windows and internal areas to detect unauthorised access and after-hours activity.
Duress & Panic Buttons
Duress and panic alarms for staff, residents or lone workers, enabling immediate escalation when personal safety is at risk.
System Tamper & Power Events
Monitoring of alarm panel tampers, power failures and backup power conditions to detect system interference or outages.
Critical Door Monitoring
Monitoring of critical doors such as fire exits, roof hatches and restricted access points that should not be opened without authorisation.
Temperature & Cool Room Alarms
Temperature monitoring for commercial cool rooms, fridges and storage areas to protect stock, food safety and compliance.
Plant, Flood & Pump Alarms
Monitoring of pump faults, flood sensors and other plant alarms to reduce damage and downtime from equipment failure.
Communications & Battery Health
Monitoring of communications failures and low battery conditions to ensure alarm systems remain reliable and compliant.
This makes alarm monitoring a critical part of your broader risk management and business continuity plan, not just a “nice to have” after hours.
Why Choose Southern Cross Electronic Security
Trusted by businesses, strata, and high-value properties across Sydney, Central Coast, and Wollongong
Decade of Experience
Over a decade securing business, strata, and high-value residential properties with proven results.
24/7 Grade 1 Monitoring
Grade 1 back to base alarm monitoring using trusted, Australian-based partners to ensure reliable response at all times.
Local Expertise
Our local team understands Sydney, Central Coast, and Wollongong sites and risk profiles, providing tailored solutions.
Simple Onboarding
Easy onboarding process for existing alarm panels where compatible, minimising downtime and disruption.
Southern Cross Electronic Security delivers trusted, reliable, and locally-informed alarm monitoring solutions for all your high-value sites.