Help Desk and Onsite Support for Strata and Commercial Sites
Southern Cross Electronic Security provides responsive support for access control, CCTV, intercom and alarms. Get help by live chat, logged ticket or phone. Critical issues are triaged immediately and routed to the right technician.
Leading Brands and Our Technology Partners
SCES collaborates with reputable manufacturers to guarantee system reliability, seamless integration, and ongoing long-term support.
We support commercial and strata sites across Sydney, Central Coast and Wollongong.
All jobs are tracked in Zendesk, with reference numbers and status updates.
Phone support is available on 1300 097 727, press 2 for support.
For emergencies, call first.
How to Get Support
Choose the fastest way to reach our team.
Live Chat
Best for quick questions and minor faults. If no response in 30 seconds, you’ll be prompted to log a ticket.
Log a Support Ticket
Create or update a case with attachments and site details. Ticket routing will choose Sales, Support, or Accounts based on the topic.
Call 1300 097 727
For assistance, press 2 to reach support — after hours, please call only for critical or emergency issues.
Service levels and targets
Choose the right support level for your business.
| Priority | Description | Target response |
|---|---|---|
| P1 | Safety or critical access events. | Target response within 4 hours. |
| P2 | Major degradation or multiple users affected. | Target next business day. |
| P3 | Routine issues and maintenance. | Target within 2 to 3 business days. |
Support hours
Standard hours: Mon to Fri 8:00 to 17:30
After hours: Emergency call-out available for P1 events
What We Support
Comprehensive support for access control, CCTV, intercom, and alarm systems.
Access Control
XECURE, Inner Range Integriti, Inner Range Inception
CCTV
Uniview, Hikvision, Dahua
Intercom
IP, GSM, industrial, and 2-wire systems
Alarms
Bosch, XECURE, Ajax
Book a Service Visit
Need a technician onsite for diagnosis, repair, or preventative maintenance.
Add photos, plans, or error logs to speed resolution.
Log a Support Ticket
Attach photos, logs or error codes to help us resolve your issue faster.
What to include in a ticket
- Site name and address
- Contact person and phone
- System type and model
- Description of the issue and impact
Contact Options
Fast and simple ways to reach our support team.
Chat
Click the Chat Now button in the header to start a live session.
Visit Us
Southern Cross Electronic Security Pty Ltd
Master Security Licence: 000102200
ABN: 86 169 122 034
Suite 4, 267–369 Victoria Street
Wetherill Park NSW 2164
Hours: Monday–Friday, 9:00 am – 5:00 pm
Postal: PO Box 6191, Wetherill Park NSW 2164
Phone: 1300 097 727